Product

The AI operatorbuilt for the alarm queue.

Optifai calls keyholders, checks identity, logs the event and updates everyone who needs to know, inside the platform you already run.

Book a DemoSee how it works
Capabilities

Six jobs. One operator, every alarm.

Everything a trained ARC operator does on an alarm, done for every alarm at once.

  1. 01

    Verify

    Calls keyholders, confirms identity and password, and establishes what is happening on site.

    • Outbound calls
    • ID & password
    • Alarm status
  2. 02

    Log

    Writes every action, answer and outcome straight into the incident in your platform.

    • Event history
    • Outcome codes
    • Call notes
  3. 03

    Notify

    Sends the right update to keyholders, site managers and response teams on their channel.

    • Email
    • SMS
    • WhatsApp
  4. 04

    Escalate

    Hands live incidents to your operators with the full picture already on screen.

    • Human handoff
    • Full context
    • Your thresholds
  5. 05

    Speak

    Holds natural conversations in the keyholder's language, at any hour.

    • 30+ languages
    • 24/7
    • Interruptions handled
  6. 06

    Scale

    Works many alarms in parallel, so a storm at 3 a.m. queues for no one.

    • Parallel calls
    • No hold queue
    • Peak-proof
Verification

The call, up close.

Identity first, then the facts, then the decision, in your exact order.

  1. 01

    Identify

    Confirms it is speaking to a listed keyholder.

  2. 02

    Authenticate

    Checks the password or security answer on file.

  3. 03

    Establish

    Asks what is happening and whether anyone is on site.

  4. 04

    Decide

    Follows your protocol: stand down, dispatch or escalate.

Live00:47
MR

M. Reyes · Keyholder

Unit 4, Harbour Trade Park

INC-20418Intruder · Zone 3 · Rear door
  1. Optifai

    Hello, this is the alarm monitoring centre calling about Unit 4. Am I speaking with M. Reyes?

  2. Keyholder

    Yes, speaking.

    Keyholder matched
  3. Optifai

    Thanks. Before we continue, could you give me your account password?

  4. Keyholder

    It's bluefinch.

    Password correct
  5. Optifai

    We have an intruder alarm on the rear door, zone 3. Is anyone expected on site?

  6. Keyholder

    That's the cleaning crew. They run late on Thursdays.

    Authorised activity
Identity
Verified
Password
Correct
Status
Authorised
OutcomeFalse alarm · Reset & log
Channels

Every channel. One workflow.

One alarm triggers one procedure, and every contact hears about it the way they prefer.

Alarm receivedINC-20418 · 02:14:06
  1. +00:09

    Voice call

    Keyholders

    Verified · authorised activity

  2. +00:58

    Platform log

    Your monitoring platform

    EVT 4 lines written

  3. +01:02

    Email

    Site manager

    Incident summary attached

  4. +01:03

    SMS

    Response team

    Stand down, no dispatch

  5. +01:04

    WhatsApp

    Keyholder group

    Alarm reset at 02:15

Illustrative timings.

Integration

Inside your monitoring platform.

Optifai reads the alarm and writes the outcome where your team already works.

alarm-platform · incident INC-20418Synced

← Read

account
ACC-7731
site
Unit 4, Harbour Trade Park
event
BA · Burglary
zone
03 · Rear door
keyholders
3 on file
protocol
Commercial · Out of hours
AI operator

Write →

  1. 02:14:06Alarm received · queued for operator
  2. 02:14:15Call → keyholder 1 · connected
  3. 02:14:41Identity + password verified
  4. 02:15:04Status: authorised activity on site
  5. 02:15:05Notified site manager · response team
  6. 02:15:06Closed · false alarm · reset
  1. 01

    Reads the alarm

    Account, zone, event code and keyholder list, as the alarm lands.

  2. 02

    Writes the events

    Every call, answer and message saved to the incident history.

  3. 03

    No copy-paste

    No second screen, no retyping, no gaps in the record.

Configured for ARCs

Your protocols. Not ours.

Every rule your operators follow becomes a rule your AI operator follows.

  • Call order

    Who is called, in what order, how often.

  • Security checks

    Passwords, questions and duress handling.

  • Thresholds

    When to retry, stand down or escalate.

  • Message templates

    Your wording on every email, SMS and WhatsApp.

Protocol

Commercial · Out of hours · Intruder

Active
  1. 01

    Whenevent is Intruder and site is unoccupied

  2. 02

    Callkeyholders 1 → 2 → 3, two attempts each

  3. 03

    Checkidentity, password, reason for activation

  4. 04

    Ifno keyholder verified in 4 minutes

  5. 05

    Thenescalate to duty operator with full context

Control

Your operators stay in charge.

Optifai takes the routine. People keep the judgement calls.

  • Audit

    Every step on record

    Each call, check and message is time-stamped and searchable.

  • Escalation

    Humans one handoff away

    Anything outside protocol goes to your operators, with the story so far.

  • Data

    Your data, your rules

    Access, retention and hosting set to your requirements.

For ARCs & central stations · 24/7

Light up your night shift.

Put an Optifai operator on your alarm queue tonight: every signal verified with the keyholder, logged in your platform and escalated when it matters.

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