Alarm in.Event closed.
Seven steps, three of them at once. Every one inside your platform, your protocols and your audit trail.
Alarm to closed. Seven steps.
No queue, no hand-typed notes, no task waiting on the one before it.
Step 01: Alarm received
The signal lands in your monitoring platform and an operator picks it up instantly.
ReceiverT+0:00Step 02: Site and keyholders pulled
Site profile, contact order, passwords and action plan load from your platform.
Monitoring platformT+0:01Running at the same time
Steps 03, 04 and 05 run side by side, not in turn.
- Voice
Step 03: Verification call
Opti calls the next keyholder, checks their password and confirms the alarm status.
T+0:03 - Platform
Step 04: Event logged
Every answer and action is written into the event as the call happens.
Live - Messaging
Step 05: Updates sent
Email, SMS and WhatsApp go to the right contacts before the call ends.
Live
Step 06: Escalation, when judgement is needed
Failed password, confirmed intrusion, anything off-script: a human takes over with full context.
Your operatorsOn demandStep 07: Event closed
Closed in your platform with the recording, transcript and a timestamped audit trail.
Audit trailT+1:40
Talk to Opti. Right now.
Play a keyholder. Opti runs a sample verification, the way it would on a real alarm.
- Mode
- Text chat
- Microphone
- Not used
- Data
- Nothing stored
Prefer a phone line? Call Opti on +1 267 881 2298
Demo agent. Live deployments follow your centre's protocols, contact order and scripts.
Opti
AI operator · Demo line
EVT-DEMO · Intruder · Zone 3
Escalation with the whole story.
When a call needs judgement, your operator gets the event, not a cold transfer.
- 01SummaryWhat happened, in three lines.
- 02EvidenceRecording, transcript, every check made.
- 03Next stepA suggested action from your protocol.
Intruder alarm, keyholder unverified
- Site
- Unit 4, Northgate Trade Park
- Alarm
- Intruder · Zone 3 · Rear door
- Keyholder
- D. Mensah · 2nd in order
- Password
- Failed twice
- Updates
- SMS ×2 · Email ×1 sent
Last line on the call
“I'm not on site, I don't know who's there.”
Suggested next step
Dispatch response guard. Call police per site plan.
Three layers. One operator.
Voice, reasoning and integration, built for the control room.
- 01
Voice
Natural calls that hold up on bad lines and busy sites.
- 30+ languages
- Noise-robust speech
- Low-latency turn-taking
- Recorded and transcribed
- 02
Reasoning
Follows your protocol step by step, and knows when to stop.
- Your scripts and contact order
- Password and identity checks
- Escalation rules per site
- Many alarms in parallel
- 03
Platform integration
Works inside the monitoring software you already run.
- Reads site and keyholder data
- Writes events and actions
- Email, SMS and WhatsApp
- Full audit trail
The short answers.
Which monitoring platforms do you support?
Opti works inside your existing alarm-monitoring software, reading site data and writing events back. Tell us yours and we'll confirm the integration path.
Does it follow our protocols?
Yes. Contact order, password rules, scripts and escalation thresholds are configured per centre and per site.
When does a human take over?
Whenever your rules say so: a failed check, a confirmed incident, or anything the operator isn't sure about.
How many alarms can it handle at once?
Many in parallel. Each alarm gets its own call, log and updates, so peaks don't build a queue.
Which languages does it speak?
More than thirty, switching to the keyholder's language when they answer.
For ARCs & central stations · 24/7
Light up your night shift.
Put an Optifai operator on your alarm queue tonight: every signal verified with the keyholder, logged in your platform and escalated when it matters.