Built for the night shift.And every shift after.
We build AI operators so alarm receiving centres never leave a signal waiting.
Alarms don't keep office hours. Rotas do.
The problem
Signal volumes climb every year. Experienced operators are hard to hire and harder to keep. At 3 a.m., one alarm burst can bury a thin night team, and every minute in the queue is a minute nobody has verified the site.
Why we exist
We started Optifai to take the repetitive load off the floor: the keyholder calls, the logging, the follow-ups. Operators keep the judgement calls. The AI keeps the queue at zero.
Every alarm answered. Every operator backed.
Four principles shape what we ship and how we ship it.
- 01
Built for the control room
We design around real ARC workflows, platforms and procedures, not generic call-centre scripts.
- 02
Operators stay in charge
The AI handles volume. People handle judgement, and every escalation arrives with full context.
- 03
Reliability is the product
Life-safety work leaves no margin. We engineer for uptime, accuracy and procedure compliance first.
- 04
Nothing happens off the record
Every call, message and decision is logged in your platform, reviewable line by line.
The people behind the operators.
A small team of engineers and monitoring veterans.
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- This could be you.Open seatSee open roles
Optifai in numbers
- Coverage, every shift
- 24/7
- Languages spoken
- 30+
- Time to first ring
- <1s
- Events logged
- 100%
For ARCs & central stations · 24/7
Light up your night shift.
Put an Optifai operator on your alarm queue tonight: every signal verified with the keyholder, logged in your platform and escalated when it matters.